Condições de venda

Versão 2026-09.2, atualizada em 2026-09-07.

Como funciona o pedido neste site

Quem vende

Os pedidos feitos neste site são vendidos pela OCP Europe B.V.. Pedidos da América do Sul são atendidos e precificados pela Keltec Technolab. O site em si não recebe pagamento.

Como funciona um pedido

Você faz o pedido aqui. Respondemos por e-mail com uma confirmação de pedido, normalmente em um dia útil (segunda a sexta). A confirmação de pedido é o documento vinculante: ela traz as peças, os preços, o frete e o tratamento do IVA. Nada é devido antes de você aceitá-la pagando.

Preços

Os preços mostrados a contas aprovadas são em euro, sem IVA, e indicativos até serem fixados na confirmação de pedido. Contas sem preço recebem os preços por e-mail. Os preços não são congelados quando o pedido é feito.

Pagamento

Somente transferência bancária, para a conta indicada na confirmação de pedido. Os 3 primeiros pedidos são pagos antecipadamente, e o pagamento antecipado continua até suas compras chegarem a € 3.000; depois disso revisamos a conta para condições de pagamento.

Entrega

As mercadorias saem da Holanda após o pagamento, EXW salvo acordo diferente. Frete indicativo a partir de: Benelux € 13,75, Alemanha € 18,50, restante da UE € 28,50, fora da UE ou ilhas € 30, demais países € 30. O frete exato está na confirmação de pedido. Na Europa enviamos por DHL, DPD, GLS, Mainfreight, Raben.

Exportação

Quando você organiza a própria exportação, a declaração de exportação é feita por DHL, FedEx, UPS; outra transportadora implica cobrança adicional pela declaração. O desembaraço aduaneiro fora da UE é por sua conta.

Contas

As contas são para empresas. Toda conta é revisada por uma pessoa antes de poder pedir; o número de IVA é obrigatório na UE. Podemos recusar ou encerrar uma conta que não pertença a uma empresa.

Devoluções, garantia e reclamações

As peças são fabricadas conforme os padrões OEM sob as marcas OCP e Keltec; os nomes e códigos de fabricantes listados servem apenas para identificar a peça de reposição correta. Se uma peça não encaixar ou chegar danificada, escreva para sales@ocpeurope.com em prazo razoável com o número do pedido e fotos. As devoluções seguem a Política de devolução.

General Terms and Conditions of Sale

O texto oficial abaixo é reproduzido em inglês como registrado pela OCP Europe B.V.; em caso de divergência, prevalece a versão em neerlandês.

OCP Europe B.V.
Chamber of Commerce (KvK): 97774529
Registered office: Zwaag, The Netherlands

Article 1 – Definitions

In these General Terms and Conditions (“Conditions”), the following terms shall have the following meanings:

  • Customer: any legal entity or natural person acting in the course of a profession or business who enters into an Agreement with OCP.
  • OCP: OCP Europe B.V., incorporated under the laws of the Netherlands, with its registered office in Zwaag.
  • Agreement: any contract of sale and purchase concluded between OCP and the Customer.
  • Products: all goods, parts, accessories, lubricants, components and related items supplied by OCP.
  • Conditions: these General Terms and Conditions of Sale.

Article 2 – Applicability

  • These Conditions apply to all offers, quotations, Agreements and deliveries by OCP.
  • Deviating or conflicting terms of the Customer shall not apply unless expressly accepted in writing by OCP.
  • If any provision of these Conditions is invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • Amendments to these Conditions shall apply only to future Agreements.

Article 3 – Offers and Orders

  • All offers and quotations issued by OCP are non-binding and valid for fourteen (14) days unless otherwise stated in writing.
  • An Agreement is concluded only upon written confirmation by OCP or upon actual delivery.
  • OCP reserves the right to refuse or cancel any order at its discretion, including but not limited to cases involving legal restrictions, sanctions compliance, credit concerns, or stock unavailability.

Article 4 – Prices and Payment

  • All prices are exclusive of VAT and other applicable taxes, duties, transport, insurance and handling costs unless agreed otherwise in writing.
  • Payment shall be made within thirty (30) days from the invoice date unless otherwise agreed in writing.
  • In the event of late payment, statutory commercial interest under Dutch law or interest of 1.5% per month (whichever is higher) shall apply.
  • All judicial and extrajudicial collection costs shall be borne by the Customer.
  • OCP may suspend deliveries or terminate Agreements if payments are overdue.
  • In case of suspension of payment, bankruptcy, liquidation, or similar insolvency proceedings of the Customer, all claims of OCP shall become immediately due and payable.

Article 5 – Delivery and Risk

  • Deliveries are made Ex Works (EXW), Incoterms 2020, from OCP’s warehouse, unless otherwise agreed in writing.
  • Risk of loss or damage passes to the Customer upon delivery to the carrier or upon collection by the Customer.
  • Delivery dates are indicative only and do not constitute binding deadlines.
  • Delays in delivery shall not entitle the Customer to compensation or termination unless expressly agreed otherwise in writing.

Article 6 – Retention of Title

  • All Products remain the property of OCP until full payment of all amounts due has been received.
  • The Customer shall: keep the Products properly stored and identifiable; insure them adequately; keep them free of encumbrances.
  • In case of default, OCP is entitled to reclaim unpaid Products.
  • The Customer grants OCP the right to enter its premises to recover Products subject to retention of title.

Article 7 – Warranty

  • OCP warrants that the Products materially conform to agreed specifications at the time of delivery.
  • Unless otherwise specified in writing for specific Products, the warranty period is six (6) months from delivery or 1,000 operating hours, whichever occurs first.
  • The warranty covers manufacturing defects only.
  • The warranty excludes defects caused by: incorrect installation; improper storage; misuse or negligence; wear and tear; inadequate maintenance; operation outside OEM specifications.
  • Warranty claims must be submitted in writing within fourteen (14) days after discovery of the defect.
  • OCP’s obligation under warranty is limited to repair, replacement, or credit at its discretion.
  • All returns require prior written authorization and must follow OCP’s instructions.

Article 8 – Limitation of Liability

  • OCP’s total cumulative liability arising out of or relating to any Agreement shall not exceed the amount actually paid by the Customer for the relevant Products giving rise to the claim.
  • OCP shall not be liable for: indirect damages; consequential damages; loss of profits; downtime; production losses; loss of contracts; third-party claims.
  • Nothing excludes liability for gross negligence or wilful misconduct where exclusion is not permitted under mandatory law.

Article 9 – Force Majeure

  • OCP shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to: strikes; shortages of raw materials; transportation disruptions; government measures; embargoes; sanctions; natural disasters.
  • If force majeure continues for more than two (2) months, either party may terminate the Agreement without liability.

Article 10 – Compliance with Export Laws and Sanctions

  • The Customer shall comply with all applicable export control laws and sanctions regulations, including those of the EU, UN, UK, and US.
  • The Customer shall not sell, export, re-export, or transfer Products to sanctioned countries, entities or individuals.
  • The Customer shall indemnify and hold OCP harmless from any penalties, damages or costs resulting from breach of this clause.

Article 11 – Confidentiality and Intellectual Property

  • All technical documents, data, drawings, specifications and other information provided by OCP remain the property of OCP.
  • Such information may not be disclosed to third parties without prior written consent.
  • OEM names, part numbers and references are used solely for cross-reference and compatibility identification.

Article 12 – Cross-Reference and Application Disclaimer

  • Cross-reference tools, product conversion data and application searches are provided for convenience only.
  • OCP does not guarantee the accuracy, completeness or suitability of such information.
  • Cross-reference data may be modified without prior notice.
  • The Customer is solely responsible for verifying compatibility with OEM manuals, technical specifications and safety requirements prior to installation.
  • OCP accepts no liability for damages resulting from reliance on cross-reference information.

Article 13 – OEM Names and Trademarks

  • All OEM names, models, trademarks and part numbers are the property of their respective owners.
  • References are used strictly for identification and compatibility purposes.
  • Such references do not imply affiliation, sponsorship, endorsement or authorization.
  • OCP is not an authorized distributor of any OEM unless explicitly stated in writing.

Article 14 – Governing Law and Jurisdiction

  • All Agreements and these Conditions are governed exclusively by Dutch law.
  • The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
  • All disputes shall be submitted exclusively to the competent court in the district of Noord-Holland, the Netherlands.

Article 15 – Miscellaneous

  • The latest version of these Conditions filed with the Chamber of Commerce shall apply.
  • In the event of discrepancies, the Dutch-language version shall prevail.
  • No waiver by OCP shall be deemed a waiver of any other rights.
  • These Conditions constitute the entire agreement between the parties regarding the subject matter.