Condições de venda
Versão 2026-09.2, atualizada em 2026-09-07.
Como funciona o pedido neste site
Quem vende
Os pedidos feitos neste site são vendidos pela OCP Europe B.V.. Pedidos da América do Sul são atendidos e precificados pela Keltec Technolab. O site em si não recebe pagamento.
Como funciona um pedido
Você faz o pedido aqui. Respondemos por e-mail com uma confirmação de pedido, normalmente em um dia útil (segunda a sexta). A confirmação de pedido é o documento vinculante: ela traz as peças, os preços, o frete e o tratamento do IVA. Nada é devido antes de você aceitá-la pagando.
Preços
Os preços mostrados a contas aprovadas são em euro, sem IVA, e indicativos até serem fixados na confirmação de pedido. Contas sem preço recebem os preços por e-mail. Os preços não são congelados quando o pedido é feito.
Pagamento
Somente transferência bancária, para a conta indicada na confirmação de pedido. Os 3 primeiros pedidos são pagos antecipadamente, e o pagamento antecipado continua até suas compras chegarem a € 3.000; depois disso revisamos a conta para condições de pagamento.
Entrega
As mercadorias saem da Holanda após o pagamento, EXW salvo acordo diferente. Frete indicativo a partir de: Benelux € 13,75, Alemanha € 18,50, restante da UE € 28,50, fora da UE ou ilhas € 30, demais países € 30. O frete exato está na confirmação de pedido. Na Europa enviamos por DHL, DPD, GLS, Mainfreight, Raben.
Exportação
Quando você organiza a própria exportação, a declaração de exportação é feita por DHL, FedEx, UPS; outra transportadora implica cobrança adicional pela declaração. O desembaraço aduaneiro fora da UE é por sua conta.
Contas
As contas são para empresas. Toda conta é revisada por uma pessoa antes de poder pedir; o número de IVA é obrigatório na UE. Podemos recusar ou encerrar uma conta que não pertença a uma empresa.
Devoluções, garantia e reclamações
As peças são fabricadas conforme os padrões OEM sob as marcas OCP e Keltec; os nomes e códigos de fabricantes listados servem apenas para identificar a peça de reposição correta. Se uma peça não encaixar ou chegar danificada, escreva para sales@ocpeurope.com em prazo razoável com o número do pedido e fotos. As devoluções seguem a Política de devolução.
General Terms and Conditions of Sale
O texto oficial abaixo é reproduzido em inglês como registrado pela OCP Europe B.V.; em caso de divergência, prevalece a versão em neerlandês.
Article 1 – Definitions
In these General Terms and Conditions (“Conditions”), the following terms shall have the following meanings:
- Customer: any legal entity or natural person acting in the course of a profession or business who enters into an Agreement with OCP.
- OCP: OCP Europe B.V., incorporated under the laws of the Netherlands, with its registered office in Zwaag.
- Agreement: any contract of sale and purchase concluded between OCP and the Customer.
- Products: all goods, parts, accessories, lubricants, components and related items supplied by OCP.
- Conditions: these General Terms and Conditions of Sale.
Article 2 – Applicability
- These Conditions apply to all offers, quotations, Agreements and deliveries by OCP.
- Deviating or conflicting terms of the Customer shall not apply unless expressly accepted in writing by OCP.
- If any provision of these Conditions is invalid or unenforceable, the remaining provisions shall remain in full force and effect.
- Amendments to these Conditions shall apply only to future Agreements.
Article 3 – Offers and Orders
- All offers and quotations issued by OCP are non-binding and valid for fourteen (14) days unless otherwise stated in writing.
- An Agreement is concluded only upon written confirmation by OCP or upon actual delivery.
- OCP reserves the right to refuse or cancel any order at its discretion, including but not limited to cases involving legal restrictions, sanctions compliance, credit concerns, or stock unavailability.
Article 4 – Prices and Payment
- All prices are exclusive of VAT and other applicable taxes, duties, transport, insurance and handling costs unless agreed otherwise in writing.
- Payment shall be made within thirty (30) days from the invoice date unless otherwise agreed in writing.
- In the event of late payment, statutory commercial interest under Dutch law or interest of 1.5% per month (whichever is higher) shall apply.
- All judicial and extrajudicial collection costs shall be borne by the Customer.
- OCP may suspend deliveries or terminate Agreements if payments are overdue.
- In case of suspension of payment, bankruptcy, liquidation, or similar insolvency proceedings of the Customer, all claims of OCP shall become immediately due and payable.
Article 5 – Delivery and Risk
- Deliveries are made Ex Works (EXW), Incoterms 2020, from OCP’s warehouse, unless otherwise agreed in writing.
- Risk of loss or damage passes to the Customer upon delivery to the carrier or upon collection by the Customer.
- Delivery dates are indicative only and do not constitute binding deadlines.
- Delays in delivery shall not entitle the Customer to compensation or termination unless expressly agreed otherwise in writing.
Article 6 – Retention of Title
- All Products remain the property of OCP until full payment of all amounts due has been received.
- The Customer shall: keep the Products properly stored and identifiable; insure them adequately; keep them free of encumbrances.
- In case of default, OCP is entitled to reclaim unpaid Products.
- The Customer grants OCP the right to enter its premises to recover Products subject to retention of title.
Article 7 – Warranty
- OCP warrants that the Products materially conform to agreed specifications at the time of delivery.
- Unless otherwise specified in writing for specific Products, the warranty period is six (6) months from delivery or 1,000 operating hours, whichever occurs first.
- The warranty covers manufacturing defects only.
- The warranty excludes defects caused by: incorrect installation; improper storage; misuse or negligence; wear and tear; inadequate maintenance; operation outside OEM specifications.
- Warranty claims must be submitted in writing within fourteen (14) days after discovery of the defect.
- OCP’s obligation under warranty is limited to repair, replacement, or credit at its discretion.
- All returns require prior written authorization and must follow OCP’s instructions.
Article 8 – Limitation of Liability
- OCP’s total cumulative liability arising out of or relating to any Agreement shall not exceed the amount actually paid by the Customer for the relevant Products giving rise to the claim.
- OCP shall not be liable for: indirect damages; consequential damages; loss of profits; downtime; production losses; loss of contracts; third-party claims.
- Nothing excludes liability for gross negligence or wilful misconduct where exclusion is not permitted under mandatory law.
Article 9 – Force Majeure
- OCP shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to: strikes; shortages of raw materials; transportation disruptions; government measures; embargoes; sanctions; natural disasters.
- If force majeure continues for more than two (2) months, either party may terminate the Agreement without liability.
Article 10 – Compliance with Export Laws and Sanctions
- The Customer shall comply with all applicable export control laws and sanctions regulations, including those of the EU, UN, UK, and US.
- The Customer shall not sell, export, re-export, or transfer Products to sanctioned countries, entities or individuals.
- The Customer shall indemnify and hold OCP harmless from any penalties, damages or costs resulting from breach of this clause.
Article 11 – Confidentiality and Intellectual Property
- All technical documents, data, drawings, specifications and other information provided by OCP remain the property of OCP.
- Such information may not be disclosed to third parties without prior written consent.
- OEM names, part numbers and references are used solely for cross-reference and compatibility identification.
Article 12 – Cross-Reference and Application Disclaimer
- Cross-reference tools, product conversion data and application searches are provided for convenience only.
- OCP does not guarantee the accuracy, completeness or suitability of such information.
- Cross-reference data may be modified without prior notice.
- The Customer is solely responsible for verifying compatibility with OEM manuals, technical specifications and safety requirements prior to installation.
- OCP accepts no liability for damages resulting from reliance on cross-reference information.
Article 13 – OEM Names and Trademarks
- All OEM names, models, trademarks and part numbers are the property of their respective owners.
- References are used strictly for identification and compatibility purposes.
- Such references do not imply affiliation, sponsorship, endorsement or authorization.
- OCP is not an authorized distributor of any OEM unless explicitly stated in writing.
Article 14 – Governing Law and Jurisdiction
- All Agreements and these Conditions are governed exclusively by Dutch law.
- The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
- All disputes shall be submitted exclusively to the competent court in the district of Noord-Holland, the Netherlands.
Article 15 – Miscellaneous
- The latest version of these Conditions filed with the Chamber of Commerce shall apply.
- In the event of discrepancies, the Dutch-language version shall prevail.
- No waiver by OCP shall be deemed a waiver of any other rights.
- These Conditions constitute the entire agreement between the parties regarding the subject matter.
